Frequently asked questions (FAQ’s)

How do I buy? : Simply browse the site, browse through fabrics, choose the fabrics, check your total with shipping, register, pay through PAYPAL and exit.

How do I pay? : Simply using your credit or debit card on the secured page provided by Paypal (which you will be automatically directed to while paying). Ours is a secured Paypal account, and your card details are with PAYPAL — not with us.
For wholesale purchases, you can pay via wire payments into our bank account, the details of which will be communicated to you separately.

What are the expected delivery times? : Most orders are processed within 1-3 days. Delivery times vary with destinations, delivery method and also are subject to availability of the items with us. As per our disclaimer, all fabrics/items are subject to availability.
Most available items would be with you within a shipping time of 3-4 business / working days, with an order processing time of 1-2 business days.
In the event an item is not available, your balance remains with PAYPAL, and you can request a refund ANYTIME.
BUT, we do try making sure that most items are available with us most of the times.

Are you retail or wholesale? : We do BOTH. For retail orders, you can pay online and have the fabrics delivered to you.
For wholesale, its best to leave us a message on the “contact us” form, and we will come back to you with discounts.

Do you provide sample swatches? : YES. We provide sample swatches of all fabrics, and mostly charge $20, including shipping, for as many swatches as you need.

How to know shipping costs? : Shipping across the US is $10 for about 4-6 yards of woven fabrics like patchworks and plaids, and for 3-4 yards of knit fabrics like organic knit cottons.
Due to weight and oversize restrictions, the standard pertaining to shipping may not apply to all orders. We will contact you via telephone or email if your order exceeds shipping parameters.
Canada shipping is about $20 for the same quantities/yardage listed above.
WHOLESALE shipping is custom, and can be communicated once we know your wholesale yardage.

Is my personal information secure?: YES. Your financial information is never stored on our website. You are automatically directed to the PAYPAL site, where your information is entered. In fact, even we don’t have access to your payment / Credit card details.
cant find what I’m looking for. Then email us at : atlantisfabrics@yahoo.com, or fill out our contact form and we’ll be back with you on the fabrics/ items you can’t find.

What is the return policy at fabriconlinestore.com?: You can return the fabrics within 30 days of receipt for a refund or exchange. Please contact our Customer Service at 1-415-236-7901 between the hours of 8:00AM – 5:00PM CST or e-mail us at atlantisfabrics@yahoo.com for a Return Authorization, and shipping instructions. Items must be repacked in a courier bag / other packaging with a copy of your invoice/return email. Fabric quantities less than 10 yards in length cannot be returned for exchange or credit. When your return is received, we will issue a refund to your payment method, for the purchase price.
We will accept returns only in case:
-The fabrics have arrived damaged to you.
-You received some other item.

We will not accept returns / exchanges in case:
-Items are sent back to us in a damaged /mutilated/stained condition resulting from handling / storage at your end.
-The fabrics / items arrive beyond 30 days at our location

Changing Orders: Since we fill orders as fast as we can, you have to be quick in changing your order. A change made within minutes will definitely take effect. A change made within hours still has a good chance. Next day is less likely. To notify us of a change, you may either email us or call us 1-415-236-7901 • Email us: atlantisfabrics@yahoo.com

Do I need to provide an email address while ordering? : FabricOnlineStore.com uses your e-mail address to send verification of your order and communicate any additional order information with you. We do not share your email address with any outside company or source.

Availability: All our products are subject to availability. In case you have already paid for an item which is not currently in stock, you have 2 options:
–Leave your payment with us as store credit, and we can inform you when the product is in stock, and have it shipped to you, or have any other fabric of your choice shipped instead.

OR

–Get a refund of your payment from from us.

In case, you have not paid for an item, and would like to check its availability, please leave us an email/Query mentioning the item number/name, quantity, and any details, and we would be informing you of its availability as soon as possible.

All our fabrics are from India, and we manually hand-check each yard for any quality problems, and ship only the best.